University Human Resources

Information Technology Job Family

The Information Technology Job Family typically includes jobs that oversee, lead, or contribute to the full spectrum of IT functions.

About the Job Family

The Information Technology Job Family is responsible for:

  • Designing, developing, and maintaining software application
  • Ensuring the performance and security of IT systems
  • Providing technical support and troubleshooting

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Job Subfamilies

Subfamilies Within Information Technology

Typically includes jobs that are responsible for designing and developing the appearance, navigation, and content of websites and applications. Activities include front-end and back-end development, providing technical support, troubleshooting, problem-solving, developing and maintaining websites and applications, supporting web-based initiatives, testing procedures, and conducting incident management to support future upgrades and fixes.

Typically includes jobs that are responsible for applying analytical processes to the planning, design, and implementation of IT systems to meet business requirements, translating business needs into technical requirements, and establishing new IT systems or improving existing ones. Activities include data analysis, reporting, and collaborating with stakeholders to enhance business intelligence capabilities.

Typically includes jobs that are responsible for organizing, securing, and analyzing data to extract meaningful insights and patterns to support business decisions. Activities include ensuring data is readily available and accessible, gathering data from various sources, ensuring data accuracy and consistency, establishing policies and procedures for managing data assets, and using statistical techniques and tools to identify trends and patterns.

Typically includes jobs that focus on extracting insights and knowledge from data. Activities include developing and applying advanced analytical methods, algorithms, and models to extract insights and knowledge from data, working with large datasets an building predictive models, developing infrastructure and processes for collecting, storing, and preparing data and building, and maintaining data pipelines to ensure data is accessible and usable for analysis.

Typically includes jobs that are responsible for providing leadership, direction, and management for information technology operations. Activities include overseeing IT operations, project management, and ensuring the effective delivery of IT services.

Typically includes jobs that are responsible for evaluating, planning, and testing software and hardware systems for compatibility, performance, and security. Activities include infrastructure planning, systems testing, configuration, equipment setup, and collaborating with IT teams.

Typically includes jobs that are responsible for media asset management, including the storing, organizing, and retrieval of large media files. Activities include providing media and audiovisual support, including technical assistance for events, conferences, and presentations, and managing the setup, configuration, and running of equipment, media distribution, and post-production encoding and conversion.

Typically includes jobs that are responsible for ensuring the confidentiality, integrity, and availability of systems, networks, and data. Activities include the planning, analysis, development, implementation, maintenance, and enhancement of information systems security programs, policies, procedures, and tools.

Typically includes jobs that are responsible for delivering user support services. Activities include installating, configuring, troubleshooting, and providing customer assistance for technology, such as desktop computers, phones, laptops, email accounts, and videoconferencing, and designing, developing, and delivering training programs on various IT systems and applications.