Performance consistently exceeds expectations and delivers exceptional results in performance against goals and core functions. Demonstrates innovation and initiative in all aspects of the position. Work is widely recognized and positively and significantly impacts department/ University operations. Sets a new standard.

Key considerations:

• All competencies have been demonstrated or developed in an outstanding manner
• Consistently volunteers to take on new tasks and/or initiatives and sees through to completion without the need for direction and with little to no coaching
• Consistently presents viable solutions to problems and the plan to execute the solutions
• Goals were not just met but were achieved in a manner that consistently surpassed the expected outcomes
• The employee pivoted and took on new duties outside of their role and flawlessly implemented new processes/procedures, and nimbly adapted to change

Performance frequently exceeds expectations and job requirements. Performance at a level beyond expectations is sustained, and the quality of work is uniformly high.

Key Considerations:

• Quantity, quality, complexity, and timeliness of the work were effective, and at times, exceeded expectations
• Quality of work increased while the quantity of work met expectations
• Quality of work met expectations while the volume of work increased for a brief time period
• The employee contributed as needed to changing priorities with a positive attitude and met performance expectations
• The employee shows interest in developing new knowledge and skills

Consistently meets the requirements of the position in terms of quality and quantity. At times employee may exceed expectations. Overall, the employee makes solid, reliable and meaningful contributions to the department with on-time results.

Key Considerations:

• Performs assigned responsibilities consistently well and in a timely manner
• Effectively applies technical skills and knowledge to get the job done and ensure that organizational goals are met
• Shows good work habits, follows established work schedule and completes projects and tasks thoroughly
• Demonstrates solid team skills, learns from mistakes and contributes in a positive way to the overall work climate in the division

Demonstrates satisfactory performance in some areas; however, does not perform or meet expectations consistently. Employee needs to acquire and/or develop necessary skills and build/sustain acceptable standard of performance.

Key Considerations:

• Employee has had enough time to learn position and understand what is expected in terms of duties and responsibilities, but some improvement is still required in certain areas
• Create work pressures on others internal and external to the department related to workload and timeliness
• Makes and repeats mistakes in areas where they probably should not be occurring
• May spend undue time on unimportant items or items of lower priority, neglecting problems or projects that should have priority

Possesses and continually updates requisite knowledge and understanding of assigned duties, responsibilities, policies, procedures and compliance requirements to perform the position. Demonstrates technical skills required for the position. Understands business needs and desired outcomes.

Demonstrates quality product including accuracy and thoroughness in work required for the position. Plans and completes acceptable quantity of work within deadlines. Works with diligence and identifies opportunities to streamline or improve processes.

Consistently exhibits professional demeanor with internal and external constituents and peers through verbal and written customer focused communication. This includes listening, understanding customer expectations/perspective and acknowledging and responding to concerns in a timely and helpful manner. Demonstrates commitment to exceptional service and timely problem resolution.

Follows through on assignments. Takes ownership of work. Is reliable, professional and responsible. Adheres to procedures, practices, and work schedule. Work is completed in a timely manner and within established deadlines effectively using resources. Demonstrates commitment to professional development.

Demonstrates cooperation and teamwork. Values and seeks input and expertise of others. Contributes to the team environment by working effectively with others on the team to accomplish work. Treats coworkers with respect, honesty and fairness. Resolves issues effectively and is viewed as a positive team member and/or colleague.

Communicates effectively and respectfully verbally and in writing. Follows instructions and shares information appropriately. Engages in meaningful two-way conversations. Listens attentively and clarifies information when necessary.

Creates a welcoming learning and working environment with productive and positive workplace relationships. Builds and supports a diverse and inclusive community by demonstrating respect in the workplace. Proactively identifies opportunities to increase awareness and hold self and others accountable for acting in a way which breaks down barriers between groups of difference. Creates an inclusive climate that accepts and welcomes diversity.

Establishes performance expectations for staff. Provides timely, effective and meaningful feedback that motivates staff members to improve their performance. Builds and supports a high performing team. Assists employees in eliminating barriers to performance and provides encouragement for skill development. Delegates responsibility appropriately. Recognizes and rewards achievement.

Establishes clear vision for staff and motivates employees to achieve their best performance. Engages and motivates staff, coaching for peak performance. Promotes a welcoming, inclusive and supportive work environment and fosters continuous improvement. Makes outreach efforts and uses resources to create a diverse workforce. Leads and manages change. Builds and manages relationships across the department and University.