University Human Resources

Critical Incident Support

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Critical Incident Support

Critical incidents are stressful and/or traumatic events that can impact a person, their family, and their work in a variety of ways. Examples include the death of an employee, natural disasters, workplace accidents, the downsizing of a company, or any event or situation that results in physical or psychological harm to the employee.

Through Spring Health, our Employee Assistance Program (EAP), Critical Incident Stress Management (CISM) is available to provide departments with comprehensive crisis support services for anyone impacted. Services may include onsite or virtual response, one-on-one and group counseling sessions, telephonic crisis support, and post-event follow up. Providers work with employees to help build resilience and recovery, facilitate understanding, promote hope, and ensure they have ongoing support.

Request Critical Incident Support

Managers have access to Critical Incident Support through the Workplace Resources section within the Spring Health platform.

  1. Log into Spring Health.
  2. Select “Workplace” from the menu bar at the left.
  3. Select “Request Critical Incident Support” in the “How Can We Help?” section. 

If you’d prefer to request Critical Incident Support by phone, please call 1.855.629.0554, option 4.