University Human Resources

The Role of the Manager

The role of a manager is to lead, support, and guide staff to perform at their highest levels.

The following are expectations of all managers at Brown University with some suggestions for relevant development opportunities:

Expectation Development Opportunity
Ensure all employees are treated fairly, with dignity and respect Communication: Connect Through Conversations
Foster and promote diversity and inclusiveness
Know and adhere to Brown’s policies and procedures, including workplace safety and more. University Policies
Embrace and successfully lead change Leading your Team Through Change
Build strong workplace relationships on their team and across the University Communication: Connect Through Conversations
Recruiting & Staffing Recruitment and Staffing
Foster teamwork and create a culture of productive collaboration and exemplary customer service

Leading a Customer Service Team

Work with staff to set organizational and individual goals
Hold staff accountable and effectively manage performance Addressing Poor Performance
Provide timely, meaningful, actionable feedback Communication: Connect Through Conversations
Plan and delegate work efficiently A Leader’s Guide to Delegating
Address and resolve workplace conflict
For additional information contact Employee & Labor Relations
Resolving Workplace Conflict
Develop and retain staff; support their professional development and serve as a role model by sharing your professional development goals and achievements Developing Yourself and Others
Use emotional intelligence in positive ways to communicate effectively, empathize with others, and relieve stress
Review and assess the success of the goals, plans, and the allocation of employee and other resources

Performance Management Toolkit for Managers

Recognize and reward employees’ achievements

 

Curated Resources for Managers

The following resources have proven useful to past and present leaders at Brown:

The Ombuds Office provides an independent, confidential, neutral and informal resource for faculty, staff, postdoctoral fellows and associates, graduate students and medical students who have concerns arising from or affecting their work and studies at Brown.
Sometimes personal problems arise and outside professional advice is needed. Not sure where to turn? The Employee Assistance Program (EAP), administered by e4 Health, is a benefit to help employees and their families handle personal concerns.
Brown University is committed to creating a work environment for its staff and other members of the University community (including students, faculty, postdocs, and visitors) free from unlawful discrimination and harassment, including sexual harassment.
University Human Resources recently revised its performance development program for staff in order to drive more frequent and effective conversations between managers and their direct reports.
education/training, cultural, social and educational programming, support services and advocacy services to the entire Brown Community. The Center works to create and maintain an open, safe, and inclusive environment for lesbian, gay, bisexual, transgender, queer and questioning students, faculty, and staff, their families and friends, and the campus community at large.

For questions or comments, please email talentdevelopment@brown.edu.